At Vseebox, we value every customer and strive to provide a smooth and reliable shopping experience. If you are not completely satisfied with your purchase from vseebox.guru, please review our refund and return policy below for customers in the United States.

1. Standard Return Window

For Vseebox physical products sold in this store, you can apply for a return or exchange within 30 days from the date of order delivery.

2. Return Eligibility

To qualify for a refund, the following conditions must be met:

• The product must be unused, in its original packaging, and in the same condition as received.
• All accessories, manuals, cables, and included materials must be returned together.
• The product must not show signs of physical damage, misuse, modification, or excessive wear.
• A valid proof of purchase, such as your order number or receipt, is required.

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Products marked as Final Sale or Clearance.
• Products damaged due to improper use, mishandling, or unauthorized modifications.

4. How to Request a Return

Step 1 – Contact Support

Please email our Customer Support team at support@vseebox.guru within the 30-day return period and include:

• Your order number
• Product name(s)
• Reason for the return
• Photos or videos if applicable

Step 2 – Receive Return Authorization

Our team will respond within 1–2 business days with:

• A Return Merchandise Authorization (RMA) number
• Detailed return instructions
• The approved return shipping address

Please do not send products back without receiving an RMA number first.

Step 3 – Ship the Item

Securely package the product in its original packaging (or equivalent protective packaging) and clearly display the RMA number on the outside of the package. We strongly recommend using a trackable shipping service.

5. Refund Processing

• Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
• Approved refunds will be issued to your original payment method within 5–10 business days.
• Shipping fees are non-refundable unless the return is caused by our error, such as:
  • Incorrect item shipped
  • Defective product
  • Shipping damage

Customers are responsible for standard return shipping costs unless otherwise stated.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact support@vseebox.guru within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• Clear photos or videos showing the issue
• A brief description of the problem

In these cases, Vseebox will cover the return shipping cost and provide either:

• A replacement product, or
• A full refund

at no additional cost to you.

7. Warranty Support

This Refund Policy applies to standard returns only.

For technical issues that occur after the 30-day return period, please refer to the Vseebox Limited Warranty included with your product or available on our website.

Warranty claims should also be submitted to:

support@vseebox.guru

8. Late or Missing Refunds

If you have not received your refund after 10 business days:

1. Check your bank account or original payment method.
2. Contact your credit card provider or payment processor, as processing times may vary.
3. If the issue remains unresolved, contact us at support@vseebox.guru.

9. Exchanges

We typically process returns as refunds rather than direct exchanges.

If you would like a different product, please:

1. Return the original item following the return procedure above.
2. Place a new order through our website.

For non-quality-related exchange requests, customers must contact us within 30 days of delivery. Exchange requests submitted after this period may not be accepted.

10. Store Credit

In certain situations, Vseebox may offer store credit as an alternative to a refund. If applicable, this option will be clearly communicated during the return process.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or warranty support, please contact our customer service team:

• Email: support@vseebox.guru
• Website: Vseebox.guru
• Response Time: 1–2 business days

Thank you for choosing Vseebox. We appreciate your trust and support.